Shipping policy

Do you ship worldwide, and how much does shipping cost?

Yes, we ship worldwide. Shipping is completely free and includes tracking for all orders.

What are your shipping and handling times?
 • Processing time: 1–3 business days after placing your order.
 • During sale periods: Please allow 5–9 business days for delivery due to high order volume.

The stated time includes both processing and shipping. In rare cases (such as customs delays, holidays, or weather conditions), delivery may take longer.

Where can I find my tracking number?

Once your order has been shipped, you will receive an email notification with your tracking number.
If you haven’t received this email or if your tracking link doesn’t work, no worries — just contact us at support@try-delora.com and we’ll look into it right away.

Unexpected delays

In some cases, delivery may take longer than the standard shipping times listed above.
If your package takes too long to arrive, please reach out to us — we’ll help resolve any situation that’s within our control.

Changing your address / Delivery issues

If your order hasn’t shipped yet, we can update your delivery address.
Simply reply to your order confirmation email or contact us at support@try-delora.com.