Refund policy

By placing an order via try-delora.com, you agree to the following terms. We establish these policies to ensure that you are fully aware of our refund and return methods and procedures.

1. 30-DAY RETURN POLICY

We have a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. You will also need the receipt or proof of purchase.

If a product page explicitly states a 90-day money-back guarantee, this extended guarantee automatically applies to that specific product.

2. RETURN PROCESS

To initiate a return, you can contact us at support@try-delora.com or call us at +49 17643229875.
Items returned to us without prior authorization will not be accepted.
The customer bears the cost of return shipping.
Returns must be sent to the following address:

(address not provided in source text)

3. DAMAGED, INCORRECT PRODUCTS, OR ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact us via our email.

Depending on where you live, the time it may take for your exchanged product to reach you can vary.

4. EXCHANGES

We only exchange products that are damaged, incorrect, the wrong size, or defective.
If you need to exchange an item, please contact us at support@try-delora.com or call us at +49 17643229875.

5. RESTOCKING FEE

We do not charge a restocking fee for returns.

6. REFUNDS

We will notify you within 3 days once we have received and inspected your return and let you know whether the refund has been approved or not.
If approved, you will automatically receive a refund to your original payment method within 3 days.

7. EXCLUSIONS

Any order that is discounted, on sale, or purchased with a discount cannot be refunded.
We continue to allow exchanges and store credits for discounts, special offers, and promotions.

8. CANCELLATIONS

For more information, please see our Shipping Policy page.

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Customer Service

📧 Email us: support@try-delora.com
📞 Call us: +49 17643229875

Opening hours:
9:00 a.m. to 3:00 p.m. (Monday to Friday)